THINGS TO KNOW BEFORE YOU BUY

Order details
All the details of the cake and relative services will be agreed by email. Upon payment of the deposit, your order will be confirmed under these terms and conditions.

Quotes - Booking
To maintain the highest quality cakes for every celebration, I only accept a limited number of cake orders every day. This gives me the chance to provide each cake with the love and attention it deserves – but it can also mean that the baking slots get quickly booked up.
The date and availability for your cake will be confirmed once the order has been completed with your payment details. Please note that an initial quote does not classify as a confirmed booking.
After sending your enquiry, you will receive a quote and confirmation of availability. Upon receipt of this, please follow the instructions to secure your requested date and payment.
(If you require your cake for a specific date, please do make sure to communicate this in your enquiry. A small deposit will be requested to hold popular dates in advance.)
FAQ’s
- How long in advance do I need to book my cake in?
For a simple cake, at least 3 days’ notice is required. A specially designed cake will require notice of 3 weeks. Occasionally I can take order at short notice
- How much notice do you need for wedding cakes?
You should aim to book your wedding cake in up to 3 months in advance, to ensure your cake can receive the special attention it deserves for your big day.
-What happens if I don’t confirm my cake booking straight away?
Depending on the time of year, slots can become very quickly booked up. Slots are allocated on a first come first serve basis, so please note that if you do not respond to the quote with a confirmation and your payment details quickly, then your slot may be booked up by another customer.

Payments
For celebration cakes, the deposit and timescale quotes can vary depending on the order details. A small order could be paid in full on collection. If the cake is delivered to the client, payment must be received in advance.
For wedding cakes, a non-refundable £100 deposit is required upon booking, to confirm the order and to secure our services for your wedding day. All the order details must be finalised at least 2 months prior to the wedding. The final non-refundable total for your wedding cake is required no later than 4 weeks before the collection/delivery day.

Vouchers, Special Offers and Discounts 
These are valid for orders placed within one month from the day of the issue. Subject to availability.

Delivery
Deliveries of small cakes within London are made by a trusted cab company. Prices are based on post code.
We offer a special service to deliver and set up wedding or large celebration cakes, with the price for this service based on distance and time. It is your responsibility to ensure the caterer has a table ready for the set up at the agreed time. Delays can affect our ability to set up the cake and may result in additional fees.

Collection
All cakes can be collected from our studio. If you choose to collect the cake, we will not be liable for any damage to the cake once it has left our studio.

Transportation
Cakes should be placed on a level non-slip surface. Do not wedge or tilt cake on on car seats. Cakes should be transported as quickly and smoothly as possible to the required destination.

Storage
Store in a cool, dry place before serving or keep refrigerated for the advised time. Ideally you should store your cake in the box it arrives in until required. Once cut, store in an airtight container.

Allergy Advice
All cakes may contain traces of nuts and sesame.
All cakes contain: Cow's milk, eggs, soya, wheat and gluten
All cakes are suitable for vegetarians

Best Before
To ensure the perfect look and taste, the cake should be collected/delivered the day of the party. For some designs and recipes, the day before can also work.
Leftover cake will retain its high quality for up to 3 days if kept in an airtight container, refrigerating when indicated.

For Best Serving Results
If you have candles and/or sparklers to arrange on the cake, please adhere to safety instructions on packets. Please note, an adult should supervise children when using candles and sparklers and when cutting the cake. All edible and non-edible decorations should be removed before cutting and serving the cake. Cut cake with a clean sharp knife.

Non-edible Parts and Decorations
Our Goods may contain non-edible ingredients or decorations, such as dowels in tiered cakes or wires and sticks in some sugar flowers, figures and decorations. These must be removed before serving or eating.

Alterations and changes for wedding cakes
Any amendments should be made in writing, over email. Some minor design changes or size changes can be made up to 4 weeks in advance of the agreed collection/delivery date. If the alteration affects the final cost, then your balance will be adjusted accordingly.

Cancellation
If the event is cancelled, we reserve the right to retain your deposit. In the event of cancellation 3 weeks before the original event date, we reserve the right to keep 75% of the total price. If cancellation occurs 7 days or less prior to the event, 100% of the value will be retained to cover the costs of production of the cake. Cancellation must be made in writing and will only be deemed to take effect from the date your letter or e-mail is received.

We retain the right to cancel any booking due to unusual circumstances beyond our control. In this case we will refund the full deposit or payment. (But don't worry; Kicca Cakes has never had to cancel a booking before!)

Stand hire
We supply cake stands for free. However, we require a refundable deposit. According to the stand model, the deposit can be between £80 and £150. This is held in your file until the stand is returned to us. It is your responsibility to return the stand to our studio within 3 working days after the event. In the event of late return, we reserve the right to keep the full deposit, or part of it. 

Complaints
If you wish to make a complaint to us or let us know of any concerns relating to Goods received, please do so by email. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.